Frequently Asked Questions & Quick User Guide

1. "My tariff is not in the list. What can I do ?"

How Much?TM can be personalised to the tariff that you are specifically charged. From the main "Options" menu, select the "Personalise Tariff" option (as shown in the list to the right). This will display a screen that allows you to enter the following information: Peak and Off-Peak Charge Per Minute to LANDLINES Peak and Off-Peak Charge Per Minute for calls to the SAME NETWORK Peak and Off-Peak Charge Per Minute for calls to ANOTHER Network Peak and Off-Peak Charge Per Minute to retrieve VOICEMAIL Peak and Off-Peak Charge Per Minute to call CUSTOMER SERVICES The Day of the week that your Peak Charges BEGIN (usually 1 i.e. Monday) The Day of the week that your Peak Charges END (usually 5 i.e. Friday) The Time of Day that your Peak Charges START (eg 08:00) The Time of Day that your Peak Charges END (eg 19:00)

Therefore, if you were being charged 17p per minute (Peak) and 3p (Off-Peak) for calls to Landlines and Mobiles on your Own network; and 49p (Peak) / 11p (Off-Peak) to Mobiles on any Other network, the information would be entered as follows (using the first three bullet points in the list above): 17, 3, 17, 3, 49, 11 The other charges (VoiceMail and Customer Services) are entered in the same way. Note: If your OFF-PEAK calls are ** Free ** then just set your off-peak charge to Zero. Finally, you just need to specify the Day of the week that your Peak Charges start and finish. (This is usually a Monday and Friday and will therefore be set to 1 and 5 respectively as Monday=1 and Sunday=7). Also, the Time of day that your Peak Charges begin and end need to be set . (Again, this is usually around 07:00/08:00 for the start and 18:00/19:00 for the end of the peak time.) The screen where you input all of this information is shown below (split across 4 pictures):